Contact us
Do you have a question about your mask, your order, or LED therapy in general? We're happy to help. Our team is available seven days a week, and we aim to respond within 24 hours.
Need an immediate answer? Please check our frequently asked questions first.
Frequently Asked Questions
What is the delivery time?
Orders in the Netherlands are delivered within 1 business day. For Belgium, this is 1 to 2 business days, and for Germany and France, 2 to 3 business days.
Is the mask safe for sensitive skin?
Yes, LED therapy is a non-invasive, painless treatment without UV radiation. The mask is suitable for all skin types, including sensitive skin. We recommend starting with shorter sessions and slowly increasing the intensity. If you are in doubt, consult a skin therapist.
How quickly will I see results?
With consistent use, you can expect visible improvement within four weeks. Many customers notice the first changes after just two weeks: calmer skin and a healthier glow.
Can I also use the mask on my neck and décolletage?
The LED facial mask is designed for the face. For the neck and décolleté, we offer the full set, which you can use together with the facial mask via the same smart remote pad.
What if I skip a week?
Skipping a week does not mean you lose all your results. The positive effects gradually diminish with longer breaks, but your skin does not revert to square one. LED therapy works best as a regular part of your weekly routine.
How does the return policy work?
We offer a 30-day return policy on the Pro Series. Not satisfied? Contact us and we will arrange the return. We are so confident in our product that we offer it risk-free.
Questions? Here's how to reach us!
Business contact
- Dr. Lelykade 44K, 2583 CM The Hague
- Average response time: within 24 hours
- info@maximeilleur.com
Are you a skin therapist, beauty expert, or journalist and would you like to collaborate with Maxi Meilleur? Please contact us via hello@maximeilleur.com or using the contact form provided. We are open to collaborations that align with our mission.
Opening hours:
Monday to Friday: 09.30 - 17.00
Saturday: 09.00 - 16.00
Sunday: 10.30 - 17.00
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