Frequently Asked Questions

Below you will find detailed answers to all frequently asked questions.

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Product FAQs

Yes. Our masks are CE certified and FCC and RoHS tested, and the wavelengths used are clinically tested. The masks are made of BPA-free, food-grade silicone. The masks are not medical devices.

Maxi Meilleur is a Dutch health-tech brand from The Hague that develops professional LED light therapy masks for home use. Our mission: to support your skin in a natural, pain-free way, without chemicals, harsh ingredients or recovery time. We believe your skin deserves more than quick fixes. Thousands of customers now trust our masks, with an average rating of 4.8/5.

Yes. Maxi Meilleur is an official donor of Stichting Jade and the Nationaal Huidfonds.

We are available from Monday to Saturday. We always aim to respond within 24 hours.

For all frequently asked questions, please visit this page. If your question is not listed, you can reach us by email via our online contact form. Use this link to go to the form. We are happy to assist you personally.

Yes. We offer personalized 1-on-1 support throughout your entire journey, from model selection to building your routine. Not sure which product is best for you? Use this quiz

Dan stuur je het binnen dertig dagen terug en krijg je je geld terug. Daarnaast heb je fabrieksgarantie op het apparaat zelf.

Products

Yes, Maxi Meilleur also offers the décolleté mask separately for every customer who has placed a previous order.

The best LED face mask for home use is safe, comfortable, and offers multiple light colors such as red, blue, orange, and infrared. The Pro Series LED mask from Maxi Meilleur meets all these requirements and is equipped with 368 LEDs and a smart remote pad, specifically designed for effective treatments.

If you skip a week, you will not receive products for that week. Please note that weekly payments will continue, as they are part of your subscription fee. You can pick your products again as soon as you have skipped a week.

Please refer to the supplied installation diagram after purchase for our best practices.

We recommend using it 3 to a maximum of 5 times per week. Before use, carefully read the complete instructions and build-up schedule.

The Pro Series is our most powerful version with the highest effectiveness, and the Nova Series is perfect for anyone just starting with LED therapy and looking for a high-quality yet affordable option.

Yes, the serum is developed to be suitable for sensitive skin. It is free from fragrance, alcohol, parabens, and sulfates.

With consistent use, almost all customers experience visible improvement within four weeks. Many customers notice the first changes after just two weeks: calmer skin and a healthier glow.

Shipping & delivery

If you order on weekdays before 3:00 PM, we'll ship your package the same day.

Expected delivery times: The Netherlands 1 business day, Belgium 1–2 business days, Germany & France 2–3 business days. You will receive a track & trace code to follow your package.

Yes. As soon as your order has been shipped, you will receive a track and trace code by email, which you can use to track your package at any time.

First, check your track & trace link for the current status. Still can't find it? Email us at info@maximeilleur.com with your order number, and we'll look into it for you right away.

Shipping & Returns FAQs

You pay securely through the secured checkout. Common methods include iDEAL, credit card, PayPal, Bancontact, and Apple Pay / Google Pay.

We ship fast, often on the same day. Would you like to change or cancel something? Please contact us as soon as possible via info@maximeilleur.com, and we will do our best to help you before shipment.

Yes, we ship internationally to many countries. Shipping costs and delivery times may vary depending on your location. Please consult our shipping policy or contact our customer service for more information.

Do you want to pay in installments or afterwards? View the available options in the checkout, there you will see exactly which payment methods are available for your order.

Yes. For business enquiries and collaborations, email hello@maximeilleur.com or view our business page. We're happy to think along with you.

Yes. For business inquiries and collaborations, email hello@maximeilleur.com or visit our business page. We'd love to help you.

Questions? Here's how to reach us!






Business contact

Are you a skin therapist, beauty expert, or journalist and would you like to collaborate with Maxi Meilleur? Please contact us via hello@maximeilleur.com or using the contact form provided. We are open to collaborations that align with our mission.

Opening hours:

Monday to Friday: 09.30 - 17.00

Saturday: 09.00 - 16.00

Sunday: 10.30 - 17.00